SONGBUDDIES RUSH

How can we help?

Contact Rush support

Email feedback@songbuddies.com with “Songbuddies Rush” in the subject. Include your device model, iOS version, app version, level number, and what happened. A screenshot can help; remove personal information first. Never send your password or full payment-card details.

I cannot hear my level song

Turn on sound in Rush Settings, check device volume and silent mode, and check whether audio is playing through connected headphones. Complete the song goal and other level goals to hear the finished tune. The results screen has a replay button. You can still finish levels with sound off.

A swipe returns to its starting position

Swipe adjacent characters to make a match of three or use a valid special combination. A swap that makes no match moves back without spending a move. Use the free hint when you get stuck, and check the level's obstacle goals.

My character or color is locked

Your first buddy and chosen color are free. Other buddies and colors are earned through progression or available through optional purchases. The Starter Band Pack includes all five buddies in signature styles; it does not include every color, moves, or currency. The separate Backstage Color Pass covers alternate colors for buddies you own.

Restore a purchase

Use “Restore purchases” in the Rush shop while signed into the Apple Account used for the purchase. These packs are one-time purchases, not subscriptions. A purchase awaiting family approval unlocks only after Apple confirms it. Refunds and revoked purchases can remove paid access while leaving earned items intact. For billing or refunds, visit Apple's purchase support.

Progress or cloud-save trouble

Rush works without a login. Local progress and optional anonymous cloud save are not guaranteed to transfer between devices or survive reinstalling. Please contact us before deleting the app to troubleshoot missing progress. Restoring purchases does not restore earned level progress. Cloud save is available only when enabled for eligible adult players; an offline message means changes are being kept locally.

Delete a guest cloud save

Go to Settings → “Delete guest cloud save” while online. Wait for confirmation and retry if it fails. This removes the current installation's Rush cloud save fields and anonymous identity, not your on-device progress or Apple purchases. Turning cloud save off alone does not delete the saved data. See the Rush Privacy Policy for details or contact support for help.

No rewarded ad is available

Rewarded ads are optional and not guaranteed to be available. Your age/privacy preferences, region, internet connection, daily limit, and ad supply can affect availability. Under-18 and unspecified age choices do not receive live ads. You can keep playing without them.